Your privacy matters to us. This policy explains exactly what data dk11 collects, why we collect it, how we use it, and what rights you have over your own information.
Six things every dk11 player should understand about how their data is handled.
dk11 collects personal data only to the extent required to operate your account, process payments, verify your identity, and comply with legal obligations. We don't collect data for the sake of it.
dk11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the dk11 ecosystem and is shared only where legally required or operationally necessary.
All personal and financial data transmitted between your device and dk11 is protected by SSL encryption. Sensitive data stored on dk11 servers is encrypted at rest. We take technical security seriously.
You have the right to access, correct, and request deletion of your personal data held by dk11. These rights can be exercised at any time by contacting the dk11 support team at [email protected].
dk11 uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
dk11 retains your personal data only for as long as your account is active or as required by law. When data is no longer needed, it is securely deleted or anonymised in line with our data retention policy.
This Privacy Policy applies to dk11 ("dk11", "we", "us", "our"), the online gaming platform available at dk11.one. dk11 is operated for players in Bangladesh and is the data controller responsible for the personal information you provide when using the platform.
This policy explains how dk11 collects, uses, stores, and protects your personal data. It also explains your rights as a data subject and how to exercise them. By registering an account on dk11 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
Data Controller: dk11 is the data controller for all personal information collected through the dk11.one platform. For any privacy-related queries, contact us at [email protected].
dk11 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties such as payment processors and identity verification services. The categories of data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, session duration, pages visited | Automatically via platform analytics |
| Communications Data | Support chat logs, email correspondence | When you contact dk11 support |
dk11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
dk11 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which dk11 processes your personal data are:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from dk11, you can unsubscribe at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
dk11 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Your Consent: Where dk11 relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect any processing that has already taken place.
dk11 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary to operate the platform and comply with our obligations:
All third parties with whom dk11 shares personal data are required to handle that data securely and in accordance with applicable data protection requirements. dk11 does not permit third parties to use your data for their own marketing purposes.
dk11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit dk11.one.
The types of cookies used on dk11 include:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the dk11 platform. For more information on managing cookies, refer to your browser's help documentation.
Cookie Control: You are in control of your cookie preferences. Essential cookies are required for dk11 to work, but you can opt out of analytics and marketing cookies through your browser settings without affecting your ability to play on dk11.
dk11 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:
While dk11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your dk11 login credentials with anyone.
Security Incident: If you believe your dk11 account has been compromised or you notice any suspicious activity, contact [email protected] immediately and change your password.
dk11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by dk11 are as follows:
When personal data is no longer required, dk11 securely deletes or anonymises it. If you request deletion of your account and data, dk11 will process your request subject to any legal retention obligations that require us to keep certain records.
As a dk11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the dk11 support team at [email protected].
Request a copy of the personal data dk11 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention requirements.
Request that dk11 restricts processing of your data in certain circumstances.
Request your data in a structured, machine-readable format where applicable.
Object to processing of your data for direct marketing or legitimate interests purposes.
Response Time: dk11 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be notified of any extension.
dk11 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use dk11 or provide any personal information to us.
If dk11 becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on dk11, please contact us immediately at [email protected].
Age Verification: dk11 uses identity verification procedures to confirm that all registered players are 18 or older. Accounts that cannot be verified as adult accounts will be suspended pending investigation.
dk11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we process your personal data, dk11 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of dk11 after any update to this Privacy Policy constitutes your acceptance of the revised policy.
We recommend reviewing this page periodically, especially if you have been away from dk11 for an extended period. If you have any questions about changes to this policy, contact us at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk11 handles your personal data, please get in touch with the dk11 support team. We are available 24 hours a day, 7 days a week.
For data rights requests — including access, correction, deletion, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. dk11 will acknowledge your request within 5 business days and respond in full within 30 days.
We're Here to Help: Privacy and data security are important to us. If something in this policy is unclear or you want to know more about how dk11 handles your data, just reach out — we're happy to explain.